- We allow our customers to decide whether to keep or return
the item within this 30-day timeframe. However, since even a few days of use
could potentially damage the products, please treat newly purchased items
delicately during this initial period in case they need to be returned.
- Personalized or customized orders cannot be returned or
exchanged.
- All returns must be accompanied by a Return Merchandise
Authorization (RMA) number (you can request it from our Customer Service when
you initiate a return process)
- If VENITO does not receive the return within 30 days of
the date on your receipt, the return authorization will expire and cannot be
reinstated.
- Returns received without authorization may be returned to
the sender or, at VENITO’s discretion, a 20% restocking fee will be deducted
from the refund.
- Item Condition: Returns are valid only on products
purchased from this website and that are in new, unused, showroom condition,
with all original packaging, including accessories, unless otherwise approved
by Customer Service in advance.
- When you contact Customer Service, be sure to let us know
of any issues (damage, flaws, etc.) as soon as you receive an item.
- Exchanges: The same rules above apply to the exchange
process. We’ll initiate the exchange process only when we receive the return
receipt. We will ship the new items once we receive your returned items and our
Fulfillment Center labels it as resellable.
For more info, please visit our Shipping & Delivery Policy page
Refund Policy
- If you are not 100% satisfied with your purchase, and the
item is in unused condition with the original packaging still intact, you can
return your item(s) within 30 days of the shipping date for a refund, exchange
or store credit
- The returned item(s) and all its packaging materials
should be in their original resellable condition, meaning to be unused and
undamaged for a full refund. All tags must still be attached to the product.
- We’ll issue a refund (partially or fully) upon our
receiving the returned item that meets the conditions mentioned in our Return
& Exchange Policy.
- All returned items will be thoroughly inspected by our
Fulfillment Center and only those determined to be in resellable condition will
be eligible for a full refund.
- Since our leather products are made from a natural,
organic material, some imperfections are normal and any deterioration due to
this feature will be taken into consideration when returned goods are
examined. If, upon inspection by VENITO,
a returned item is deemed worn or scratched from use, a refund may not be
approved.
- The refund will be issued for the cost of the items only.
We won’t cover your return shipping charges unless you are sending any
defective product back.
- We reserve the right to refuse the refund if the returned
items don’t meet these conditions.
For more info, please visit our Refund Policy page